Experiences that Bring Customers Back!

We’ve heard from several communities across the commonwealth that improving downtown hospitality is a high priority in making their downtowns a destination! With help from the Virginia Tourism Corporation, DHCD has put together a series of 20 workshops across the state called Delivering Memorable Experiences Downtown, which aims to strengthen business hospitality to provide an … More Experiences that Bring Customers Back!

Quality v. quantity

Last Thursday, at the Virginia Main Street 25th Anniversary Milestone Achievement Awards, keynote speaker Chuck D’Aprix spoke about the importance of making your downtown attractive to entrepreneurs.  One way to do this is to focus on the quality of the experience rather than the quantity of products you sell. In short, it is difficult to compete … More Quality v. quantity

Guest Blogger: Orange’s Jeff Curtis on rallying Main Street around customer service training

We’re turning over the space today to Jeff Curtis, director of the Orange Downtown Alliance for some tips on rallying downtown merchants for an effective training.  One of the recurring issues addressed in our Business Development Committee meetings has been customer service, or more specifically, the lack of it.  It’s an important issue for any community, and especially … More Guest Blogger: Orange’s Jeff Curtis on rallying Main Street around customer service training